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FAQ's

 

Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.

The appearance of hair extension lengths can vary depending on your height. For those who are taller in height, the length of hair extension may appear shorter compared to someone shorter in height wearing the same length of hair extension.

The model used in our size guide below is 5'5".

To determine where a certain length of hair extension will reach you, measure your desired extension length from the middle of your ear downwards.

For thin hair types we recommend 100g of hair extensions to add volume and length.

For average thickness hair types we recommend 200g of hair extensions to add volume and length.

For thick hair types we recommend 300g+ of hair extensions to add length and create a seamless blend.

  • For clip-in extensions and ponytail extensions, gently detangle hair extensions starting from the ends of the extensions working up to the root before and after use
  • When washing hair extensions use a sulphate free shampoo and conditioner
  • Don't comb extensions while wet to avoid breakage
  • Use a heat protecting spray when styling with hot tools
  • Don't sleep with wet hair extensions as this can cause matting
  • Store hair extensions in a cool, dry place when not in use.

When a product is labeled "backorder" it means that we are in the process of restocking a high demand product, and it cannot be shipped immediately.

Instead, customers are allowed to place an order for the product, but they will have to wait until the product becomes available again before it can be shipped. This usually takes 7-10 business days.