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FAQ's

 

Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.

All orders are processed within 2 business days, and then shipped out for delivery.

Next day delivery orders are only available within Canada and must be placed on Mondays - Thursdays before 12pm ET, excluding holidays. Remote locations and P.O. boxes are excluded from next day delivery.

Yes! We ship to P.O. boxes. Please note that deliveries to P.O. boxes may take up to 10 business days.

No tax or duties will be charged to customers within Canada & USA.

International customers are responsible for paying any potential sales tax, duty, and customs charges that vary depending on their shipping address. These charges are not included in the cost of the order or shipping charge and must be paid by the customer. For information on applicable taxes and customs fees, we recommend contacting the local customs office. Please note that Locks De Luxe is not responsible for any additional taxes and customs charges that may arise during the shipment of your order.